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Report an Issue

Encountered a problem on the Gigantiq platform? We’re here to help you resolve it quickly.
Follow the steps below to report technical issues, payment concerns, or account problems.

Common Issues

  • Login Problems --- Trouble signing in or password reset issues.

  • Payment Delays --- Missing or late payouts.

  • Onboarding Document Missing --- Document not visible in your dashboard.

  • Technical Errors --- Bugs, broken links, or unexpected behavior.

How to Report

  1. Check the FAQ

Visit the FAQ page for quick solutions.

  1. Gather Details

Include:

  • Your Gigantiq account email
  • Screenshot of the issue

  • Steps to reproduce the problem

  • Submit Your Report

  • Email: support@gigantiq.co

  • Subject Line: Issue Report – [Brief Description]

Tip

For urgent issues (e.g., payment delays), call +27 11 259 4000.

Escalation Process

  • Standard Issues: Response within 24–48 hours.
  • Payment or Compliance Issues: Escalated to finance/legal team.
  • Critical Platform Errors: Immediate priority.

Note

You’ll receive a ticket number for tracking your issue.

  • Onboarding Guide --- Everything you need for Day 1.

  • Offboarding Guide --- Steps for a smooth exit.

  • Privacy Policy --- How we protect your data.

  • Forum --- Share and troubleshoot with the community.