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Frequently Asked Questions (FAQ)

Find answers to common questions about using the Gigantiq platform.
If you don’t see your question here, visit the Forum or contact support@gigantiq.co.

General Questions

What is Gigantiq?

Gigantiq is a talent-on-demand platform that connects businesses with skilled professionals for project-based work.

Who can use Gigantiq?

Gigantiq is designed for business use only. Both clients and professionals must meet eligibility requirements outlined in the ../user-agreement.

Account & Profile

How do I create an account?

Click Sign Up on the Gigantiq homepage and follow the registration steps.
Your account will be verified before activation.

Can I update my profile information?

Yes. Navigate to Profile Settings in your dashboard to update details anytime.

Why was my account suspended?

Accounts may be suspended for: - Providing false or misleading information - Breaching the User Agreement rm for unlawful purposes

Onboarding & Offboarding

How does onboarding work?

After contracting, onboarding sessions are automatically scheduled and displayed in your Calendar Planner.
See the ../onboarding for details.

What happens during offboarding?

You’ll complete final timesheets, confirm payouts, and revoke tool access.
See the ../offboarding.

Payments

How do I set up payments?

Gigantiq supports Stripe (default).
Follow the steps in your dashboard under Setup Payments.

When will I receive my payout?

Payments are processed within 7 business days after timesheet approval.
Stripe payouts have a mandatory 7-day hold for the first transaction.

Privacy & Security

How is my data protected?

Gigantiq complies with POPIA and GDPR.
See our privacy-policy for details.

Can I request my data to be deleted?

Yes. Submit a request to privacy@iqbusiness.net.

Technical Support

I can’t log in. What should I do?
  • Perform a hard refresh (⇧+Cmd/Ctrl+R)
  • Clear browser cache
  • Try a different browser If the issue persists, email support@gigantiq.co.
Why can’t I see my onboarding document?

It may still be under preparation. Complete your profile and payment setup while you wait.
See Project Onboarding.

  • Onboarding Guide --- Everything you need for Day 1.

  • Offboarding Guide --- Steps for a smooth exit.

  • Privacy Policy --- How we protect your data.

  • User Agreement --- Your rights and responsibilities.